Developing the operations of any organisation always requires close collaboration with the contact person in the organisation. The organisation is responsible for delivering us the data needed to understand the current operations and to plan improvement solutions. It is also important that the contact person and staff representatives take part in meetings and workshops organised to guarantee the best results. Synesa Solutions is responsible for the methods and expertise in the project but a motivated and devoted management and staff are crucial for the outcome of the project. We always estimate the length and scale of the project in the first meeting, which makes it easier for the staff to understand what is required of them.